Phase I: Becoming a Skilful Helper

Phase 1: Becoming a Skilful Helper

This phase is for everyone wishing to learn beneficial skills and tools in order to effectively help others to better deal their life challenges.

At the end of Phase 1 you’ll have a solid knowledge of theory and practice on how to help people achieve more and help themselves.
It will allow you to be an effective helper in all sorts of aspects in your life: At work, at home and with people you come in contact with.

Course outcome:
Being a confident skilled helper. Knowing how to take another person through a meaningful journey of growth and change.
Being able to start working with real clients as a coach-in-training (during Phase 2).
At the end of phase 1, student who will successfully complete all course requirements will receive a Certificate of Participation stating the hours of studies the student covered and the topics covered during this phase.

The ICCI is offering this phase both online and face-to-face in The Hague.

Our Phase 1 course is for you if:

  • You are a “people person” who wants to gain skills of how to help other people better deal with their challenges in life
  • You enjoy what we call a “hands on” style of training, where we enjoy learning by practising and by doing alongside theory
  • You wish to experience personal and professional growth
  • You want to add coaching and communicating tools to a current job (managers, educators, volunteers etc.)
  • You want to add coaching and communication tools to use in your life (as a parent, a partner etc.)
  • You value diversity and multiculturalism, and you appreciate a supportive and non-judgmental environment
  • You want to check if coaching people professionally is indeed the right path for you

In this phase we concentrate on checking who we are and what can we offer other people from our life experience.

We learn the main tools and skills a professional helper needs and we learn how to be able to bring the person which we’re helping through a meaningful process to their desired place in their life. We learn to empower other people and help them see their path in a clearer way, so they can take control over their lives and their decisions.

We do that through discussions, practising and documenting our journey.

Phase 1: consists of 2 modules:

Module 1- “Building the helper’s toolkit” – In which we learn tools and skills which help us helping other people.

We’ll concentrate on:

  • Active listening
  • Effective questioning
  • Empathising
  • Building trust
  • Feedback giving
  • Ethics
  • Working with healthy boundaries
  • Empowering

The beauty of the coaching profession is that it relies not only on skills and tools but also on the personality and the ability of the coach to bring themselves into the coaching relationship. It is important that we also start exploring who we are, what are our strengths, what are our own abilities and what is important to us.

This is why we’ll also start a self-exploration journey, so we can start using our past knowledge and life experience as powerful tools when working as coaches.

Module 2- “Becoming a Confident Helper” – In which we’ll learn how to use what we’ve learnt in module 1 in order to be able to help someone go through a meaningful (healing) process in their life: This can mean overcoming certain challenges and difficulties or achieving certain desired goals.

We’ll use “The Skilled Helper” model as our main instrument to learn how to assist another person in getting from point A to a more preferred point B in their lives.

We’ll know how to help someone else create a meaningful journey for themselves. We’ll learn how to empower the person we assist so they can take responsibility and control over their lives and be proactive and accountable for their actions.

Via assignments throughout the course
Ongoing recording of your journey via a “Written Reflection Document”
Passing a Professional Knowledge Assessment at the end of the Phase 1


We give this course both online and face-to-face.

Our online courses (unlike digital courses which you learn alone) are given in a virtual classroom using Zoom.
The students and the trainers are all present together in the room at the same time (you’re not studying the lessons on your own), and the training is given as if we were meeting in a physical classroom.
When “hands on” exercises are given, the students are split into pairs or small groups, and the trainers and assistant can join the groups for participating and giving supportive feedback, so the feeling is not much different from our physical training.

Our face-to-face courses location:
In the beautiful new building of Zandvliet Lyceum, Bezuidenhoutseweg 40, 2594 AW Den Haag
See map in contact: It is 5 minutes’ walk from Den Haag Centraal
There’s free parking on evenings and weekends.



The next intake of Phase 1 of the International Coaching Diploma Course (both online and face-to-face) will start in October 2020.

Registration is now on and places are booked fast.

Enjoy our early registration discount until July 31st 2020.

October 2020 face-to-face intake

Course code: ICDC1201

Course dates:

10 Saturdays 10:00 – 17:00 CET on the following dates:



January 2021 online intake

Course code: ICDC1211

Course dates:

20 Tuesday evenings 18:30-21:30 CET starting end of January and finishing in June 2021.
Exact dates will be published in November 2020.


The breakdown of the courses hours:

The total 100 study hours of phase 1 consist of:

60 hours of in-class training (10 training days)
5 hours of online training
25 hours of peer studying (10 during module 1 + 15 during module 2)
5 hours* of receiving coaching for yourself by a professional coach (*a minimum of; Can be taken anytime during phase I. This coach is an independent coach, and can not be one of the trainers)
5 hours* of you coaching one of our mentors (*a minimum of; During module 2)

On top of these hours, you should calculate time for reading the theory, homework and preparation for the lessons. We believe that you’ll have to dedicate an extra 3-5 hours a week on average for that.


On top of the materials which you’ll be receiving during the course, you’ll need to use the following books:

  • The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping | G. Egan and R. Reese | 11th edition | 2019 ISBN13: 978-1305865716 | ISBN10: 1305865715
  • Person-centred counselling in action | D. Mearns,  B. Thorne, J. McLoed | 4th Edition | 2013
    ISBN10: 1446252531 | ISBN13: 978-1446252536


Recognition of the Diploma:

We have prepared this document for you, with an explanation about the diploma: ICCI’s Explanatory Note regarding the Diploma


Our trainers have been audited and registered with the Dutch CRKBO (The Central Register for Vocational Education) to assure the high quality of their work, and hold their quality mark:

Trainer: Noa Brume
Co-Trainers: Oriana van der Sande and  Sharon Perets

See more about the trainers here



You can pay for each phase separately or you can combine Phase 1 + Phase 2 and get a discount of €645 or even €945 with early registration if you register before July 31st 2020.

Full price Phase 1 only: €2,550
Early registration Phase 1 only: €2,400

Please check our courses price list here ICCI – Price list for the academic years 2020-2022 Face-to-Face starting October 2020 to see all possible combinations, discounts, and payment in instalments.
Payment can be done via bank transfer or via a link which will be sent to you with the invoice.

Prices do not include the literature and the fees for seeing an external independent coach as part of the training.

FAQ (Frequently Asked Questions):

We’ve put together as many answers as we could to questions which people just like you asked us in the past. We hope this will shed as much light as possible to any question you might have:ICCI’s FAQ about the International Coaching Diploma Course
We’re always happy to answer in person too. There’s no silly questions: if it bothers you. we prefer that you ask and we’ll answer.

Our trainers have been audited and registered with the Dutch CRKBO (The Central Register for Vocational Education) to assure the high quality of their work, and hold their quality mark:

Trainer: Noa Brume
Trainers: Oriana van der Sande 

See more about the trainers here

To get admitted to the course/s you’ll have to do the following:

  1. We ask all potential students to have an intake session before registration.
    This helps us to see if this is the right course for you.
    It’s also an opportunity for you to ask any questions and learn about us. 
    This session is done over the phone.
    You can book an intake session via this link,
    or you can contact us to request an intake session using
     our email or phone number 0650499646 to set a time.
    An intake session is typically 30-45 minutes long.
  2. If we feel that you’re ready to join our courses, we’ll send you ‘The ICCI Welcome Pack’ by email.
    This Welcome Pack includes a few documents about the course and a registration form.
  3. you’ll have to do the following.
    For the protection of your details, this form is password protected, so we’ll send you the password separately to the email.
    All other instructions will be on the email. 
  4. We’ll have a look at your registration form. If it was successful, and if there are still places on the course, you’ll receive a confirmation email followed by an invoice according to your choice of course/s and payment on the registration form.
  5. Once your payment was received, that’s it, you’re registered.
    Welcome to the ICCI.

Students who took courses with us in the past tell their stories:

FAQ - Frequently Asked Questions

Our online courses are given in a virtual classroom (together as a class and trainers) via Zoom.

Our face-to-face courses take place in The Hague, 5 minutes walk from Den Haag Centraal.
There’s free parking on weekends and evenings.

Anyone who’s willing to gain the skills needed to use as a skilled helper, and possibly wish to become professional coach.
Anyone who is able to grasp the literature and participate in group discussions/exercises and who is interested in learning.
The students on the course tend to come from countries from all over the world and from different backgrounds, which makes this course ever so interesting.

No, no need for previous studies.
The course is built on existing talent and knowledge. Your life experience is a wonderful thing to start building on, combined with whatever education you have received.
Experience of previous studies will help you in studying the materials and getting organised.

As a main method, we’re focusing on the Person-Centred approach which is part of the humanistic approach. This approach strongly emphasises the believe that the client knows what is good for them, and our job as coaches is to empower them to discover their potential and act upon it.
We find this as the most effective way to help people.
To that we’re adding a large variety of tools and exercises from different working methods, so our students become all-rounded coaches who have the knowledge and skills to work with a diversity of clients.
This allows more choice, lets you become a more eclectic coach.

This course is a “hands on” course. It’s a very practical course.
This means that we mostly learn by doing and experiencing listening skills and coaching tools in order to become professional ourselves.
The theory, the exercises, the books and other study materials are very important as they support your knowledge and you can check if you can get a good understanding of it, but they’re to accompany your practical studies.
The good thing is of course that you can start learning by reading the theoretical books before you start.
If for whatever reason you’re really unable to read the theoretical books, gaining the theoretical knowledge can be done in other ways which we can advise you on if this is an issue (audio books or learning with peers for example are good ways).
At the end of the day, coaching is not about chanting theory, but about doing and being present for someone else.
This is not something you learn from books!

The main course we offer is a complete two-year track towards becoming a professional coach. It’s a two-phased course, where the first year forms Phase 1 and the second year forms Phase 2. Successful completion of the course puts you in position to seek work as a professional coach (independently or for an organisation). 

Phase 1 prepares you to become a skilled helper. Phase 2 goes further to prepare you to become a professional coach. It involves much more practice, including with actual clients.

The average student reports dedicating 3-5 hours per week to their study (outside of the training days) for Phase I, and 5-8 hours per week for Phase 2 (outside of training days, but including seeing clients). This is of course very personal, but please make sure that you have this time available. It can be useful to already start with the literature required even before you start the course.

There are many good reasons: 

  • Our course is tailor-made for internationals. 
  • Our course focuses on practice, and a lot of it. You work with people (other students) right from the first training day and gradually move on to work by yourself once you’re confident to do so. This is done with our guidance. We combine the theory with practical work;
  • We invest in our students and provide a positive and supportive environment for your growth. We have a high ratio of trainers to students (typically 3 members of staff for every group of around 18 students) so you get a lot of ongoing support;
  • Our course has a person-centred, humanistic framework and orientation that includes freedom and responsibility;
  • Our course offers much attention to personal safety and boundaries, as well as to intellectual stimulation and challenge.
  • The skills and insights one can gain in this course, can be immediately useful in daily work/ life and provide a solid basis for further professional development;
  • Our trainers are registered and audited by the Dutch CRKBO and all have years of experience both as practitioners and in training adults in various training or academic settings. 

For several reasons combined: 

  • It’s tailor made for the International community in The Netherlands. After years of teaching internationals, our trainers really understand the unique needs of this community, and have created a course which is focusing on the way this community learns best and cover their needs as coaches who’ll potentially also work elsewhere as coaches;
  • We focus on the International community as our target audience: This community has its specific needs, its particular challenges (very often different from the local ones), and we particularly address and highlight this in the course. We learn to work and support this community.
    Some issues which are discussed in the International courses we developed are unique to our course and might not even be raised in other courses aimed at Dutch audience;
  • We use materials and literature which is used in similar courses around the world. 
  • our trainers come from a wide range of countries and backgrounds and they have experienced themselves being “international” and “multicultural”. They also all work with the international community in the Netherlands and can provide a good example to people who see this community as their target audience once they work; 
  • Being such an interactive course, the students are playing a vital key in the formation of the course and its outcome; 
  • Our students are international and therefore the whole process becomes so from the nature of the participants and what they bring to the course.

Our approach, combined with English as the tuition language and the highly international character of the course – which is tailored-made to expats. 

The students on the course come from countries from all over the world and from different backgrounds, which makes this course ever so interesting.

The ratio of students to the number of members of staff involved:
We aim for 3 members of staff on each course, so this really is a “boutique” course, with lots of ongoing support.

There is no need for previous studies. The course is built on existing talent and knowledge. Your life experience is a wonderful thing to start building on, combined with whatever education you have received. Experience of previous studies will help you in studying the materials and getting organised. Admission to Phase 1 is conditioned on a successful intake session done over the phone. Admission to Phase 2 requires completion of Phase 1, and a successful Phase 2 intake session. 

Technically, at any time because you don’t even need training to call yourself a coach in The NL.

But you chose to train and to gain the needed professional skills, and we congratulate you on this decision. By doing so you already demonstrate your understanding that working ethically and professionally is an important part of being a professional helper (such as coach), and that you’re ready to place yourself on a high standard level as a professional. Well done. 

In the course we recommend to complete Phase I (also called ‘’The Skilful Helper’’) before you start seeing real clients. During that phase you study and practice the most important coaching skills, you learn about the working boundaries, and you gain experience with coaching methods and tools so you’ll be ready and sure of yourself when you see real clients.

Once you have entered Phase 2, we encourage you to start seeing real clients, (and even charge for the help you provide when you feel ready). In fact, because you have to coach for 100 sessions during Phase 2, it’s good to start early so we can be there to support you and guide you (and you’ll also need a supervisor).
Our advice is to start with coaching work that concerns clients with relatively simple issues. Don’t worry, we’ll guide you on how to approach such clients – this is part of what we teach.

Because this is free professions, you don’t even need a diploma or any other certificate, or anyone’s permission to work as a coach.
The reality of the market is, however, that people not only train to work as coaches, but they choose to train well in serious courses which include meaningful training combined with many practice hours. It is up to the individual to choose how much and in what way they train themselves before they are confident to see and present themselves as skilled helpers or professional coaches, and provide (paid) services.
It’s also important to note that private clients and companies to which you might be able to offer your services tend to look for people with knowledge, experience, professional qualifications and an association with professional bodies/organisations.